Profile Information

  • Make sure that you have a current address entered into your profile.

(The address that you enter into your profile is used as the return address for any type of campaign that involves physical mail. There has to be a return address for the campaign to be sent.)

Sphere Contact Address

  • If you are sending a direct mail campaign to a sphere contact, make sure that their address is complete and entered in correctly.

(If there is an error with a sphere's address you uploaded, you can change it by going to the person's profile, clicking the gear icon on the left side of the screen in the 'Overview' section, and selecting 'Edit Profile.' Be sure that you have a street address, city, state, and zip code.)

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